Frequently Asked Questions
Everything you need to know about shopping with Erstwhile Jewelry.
What materials are used in Erstwhile Jewelry pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used for that design.
How long will it take to receive my order?
Orders for in-stock items are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on customs.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale due to hygiene and personalization reasons.
Do you offer a warranty on your jewelry?
Yes, every piece of Erstwhile Jewelry comes with a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear, accidental damage, or lost items.
How do I find my correct ring size?
We provide a comprehensive sizing guide on our website. If you are still unsure, you can order a physical ring sizer from our shop or visit a local jeweler to be professionally measured.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process and maintain fair labor practices throughout the supply chain.